Shipping policy

ARTIVO CLOTHING – SHIPPING POLICY

At ARTIVO Clothing, we strive to deliver your orders safely and on time. Please read our shipping policy for details about order processing, delivery timelines, and shipping updates.

1. Order Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders placed on Sundays or public holidays may take additional time to process.

During sales, launches, or festive periods, processing may take slightly longer.

2. Shipping & Delivery Time

Once dispatched, orders are generally delivered within 3–7 business days, depending on your location and courier service availability.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you place your order.

Any free-shipping offers will be subject to the terms mentioned on our website or promotional campaigns.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation with tracking details via SMS, email, or WhatsApp, depending on the contact information provided at checkout.

You can use the tracking link to check your shipment status.

5. Incorrect Address & Unsuccessful Delivery

Customers are responsible for providing accurate shipping details, including their full address, PIN code, and contact number.

If a shipment is delayed or returned due to an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping, where applicable.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged or appears to have been tampered with, please take photos or videos and contact our customer support team as soon as possible.

We will review the issue and assist you with an appropriate resolution.

8. Contact Us

For shipping-related questions or assistance with your order, please contact ARTIVO Clothing through the customer support details listed on our website.

Thank you for shopping with ARTIVO Clothing. We appreciate your trust and look forward to serving you.